Your privacy is important to us at BVBA NIALCHI TRADING (“we,” “our,” or “us”). This Privacy Policy outlines how we collect, use, share, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Information We Collect

1.1 Personal Information

When you use our website, we may collect the following types of personal information:

  • Contact Details: Name, email address, phone number, and address.
  • Account Information: Username, password, and order history if you create an account.
  • Transaction Information: Payment details and purchase history.
  • Technical Data: IP address, browser type, device information, and information collected through cookies or other tracking technologies.

1.2 Non-Personal Information

We may also collect non-personal information that does not identify you individually, including browsing patterns, aggregate data, and other non-identifiable information.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process and fulfill your orders and deliver products.
  • Customer Service: To respond to inquiries, provide support, and address complaints.
  • Marketing: With your consent, we may send promotional emails and other marketing communications.
  • Website Improvement: To enhance the functionality, security, and user experience of our website.
  • Legal Compliance: To comply with legal obligations, including GDPR compliance and responding to requests from regulatory authorities.

3. Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following lawful bases for processing your personal data:

  • Performance of a Contract: When we process your information to fulfill a purchase or provide a service.
  • Legitimate Interests: To improve our website, enhance user experience, and secure our website.
  • Consent: For marketing communications, we will seek your explicit consent.
  • Legal Obligation: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors who assist with payment processing, shipping, IT services, and analytics. These vendors are obligated to keep your information confidential.
  • Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. International Data Transfers

Your data may be transferred and processed outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information, in accordance with GDPR requirements.

6. Your Rights Under GDPR

Under the GDPR, you have specific rights regarding your personal data:

6.1 Right to Access

You have the right to request a copy of your personal data that we hold about you.

6.2 Right to Rectification

You can request correction of any inaccurate or incomplete data.

6.3 Right to Erasure (“Right to be Forgotten”)

You may request the deletion of your personal data under certain conditions.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your data under specific circumstances.

6.5 Right to Data Portability

You can request that we transfer your data to another organization or directly to you in a structured, commonly used, and machine-readable format.

6.6 Right to Object

You have the right to object to the processing of your personal data, including for direct marketing purposes.

6.7 Right to Withdraw Consent

If you have given consent for data processing, you can withdraw it at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at info@bvbanialchitrading.com. We will respond within one month of receiving your request.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete it in compliance with GDPR guidelines.

8. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, we cannot guarantee absolute security of data transmitted over the internet.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These may include:

  • Strictly Necessary Cookies: Essential for website functionality.
  • Performance Cookies: Help us understand how visitors interact with our website.
  • Marketing Cookies: Used to deliver relevant advertisements and track user engagement with marketing content.

You can manage your cookie preferences through your browser settings. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not cover third-party sites, and we are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, technical, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.”

12. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@bvbanialchitrading.com
Address: Fazantenstraat 36, 9940 Evergem